Why Choose Us?
The Home Loan Office ™ is a local business with a
global service vision.
Our staff gained their early experience previously working
for large lending and marketing organisations and
are fully trained and accredited with emphasis in
service excellence. If you would like to be served by a highly trained Certified Mortgage Consultant with Certificate IV in Financial Services (Finance/Mortgage Broking) as well as
a University Degree and a University Post-Graduate Diploma, you have found the right mortgage broker. We are an MFAA Full Member and a Member of Credit Ombudsman Service, and undertake ongoing training to consistently provide a Superior Service to Our Customers.
The Home Loan Office ™ offers service
with empathy for our customers. We always welcome
your feedback,
even if it is adverse because we have a genuine
interest in solving your problems.
Testimonials
Please feel free to read actual testimonials written by our customers.
What We Can Provide You
Professional Service
The Quality of our Professional Service with Our Strong Service Commitment is the envy of larger broker franchise brands. We owe the success of our business to the Success and Satisfaction of our Customers.
Once you apply for a loan through us it is easy to see why most of our customers return, and refer their family and friends to us for many years to come.
We are not owned or directed by any banks, lenders, real estate agents. The service you receive from us is independent, not aligned to third party interests.
Case Management
We follow your application from start to finish. Unlike the service you may receive from other organisations,
You Deal with Only One Person from Start to Finish receiving Personal Service. We do not pass your file from person to person, when you talk to us you get the full facts.
We assist First Home Buyers with their First Home Owner's Grant application.
Easy Application Process
By applying through a single service point, we can arrange your home loan faster and easier than applying direct with each lender.
Larger Lending Panel - Better Mortgage Choice
The Home Loan Office ™ has accreditations with more lenders than many larger choice mortgage broker franchises. This gives you a larger selection of home loans to choose from and ultimately saves you even more time.
Free Service
The Home Loan Office ™ does not receive payment of any fees from you, the customer, for home loans, commercial property loans (unlike most mortgage or finance brokers) or car loans.
Overall Value
As we constantly monitor the market, promotions and discounts as well as service quality levels and turn around times of lenders; we can achieve a better result for you than applying direct to lenders.
Needs Matching
We assess your requirements and circumstances carefully first and match loan products for your selection in a rapidly changing lending environment. We have accreditations with the widest range of lenders ranging from the largest to the smallest in Australia.
Convenience
We are based in Blacktown, Western Sydney but have clients in every part of Sydney and inter state as we visit you at your convenience.
Where can you obtain no deposit finance at low interest rate?
Which lender will accept you as a borrower if you have just changed jobs or have only moved to Australia in the last 12 months? Ask us and we will guide you through the whole process.
Up to Date Interest Rate and Cost Information, News and Advanced Calculators
We have all the resources under our finger tips for your benefit. In our meeting with clients we discuss all aspects of the required loan and calculate borrowing capacity, repayments, cost estimates as well as finding products with low fees as well as rates.
Click ON LINE APPLICATIONS For Big Savings!
Please Click INQUIRY or Call Us on 1800 456 284 to Request a Free Appointment with A Certified Consultant.
Our Mortgage Calculators & Finance News Section
Our Service Commitment
Your HOME LOAN OFFICE ™ consultant's top priority is to assist you to find your finance solution in a timely manner; and your home loan, car loan or commercial loan from our big selection of lenders (Lender
Panel). When we say service, we mean we really Serve YOU 7 Days a Week!
Our Commitment to You: Lifetime Service, Confidentiality, Care and Diligence
Your University Graduate Certified Mortgage Consultant will:
Provide you with accurate, timely and professional assistance with your home loan, car loan or commercial loan application and related procedures such as First Home Owners Grant and Foreign Investment Review Board permits.
Manage your application in a fair and ethical manner, complying with Privacy Act, MFAA Code of Conduct, UCCC and other requirements.
Service You Should Expect from The HOME LOAN OFFICE
As a highly trained mortgage consultant with Certified Mortgage Consultant status and committed to best industry practice, we will:
Discuss your finance needs and requirements for a home loan and
obtain the information needed for your application to proceed.
Analyse the information, matching your requirements to
the home loan features offered by our panel of bank and non bank lenders.
Determine Your Borrowing Power, How Much Can I Borrow?; and the amount of your monetary contribution.
Offer a wide choice of home loans and bank and non bank lenders.
Explain the types of home loans and features available to you from our
Lender Panel.
Detail the procedures, fees and costs associated with the home loan
and the purchase or refinancing of your property.
Explain the details of your home loan (specifications).
Negotiate better rates and/or terms with the Bank or Non Bank Lenders for your benefit.
Submit the application to the Bank or Non Bank Lender you
choose from our Lender Panel.
Follow up with the chosen lender, providing you regular updates 7 days a week
from submission of your application through to settlement.
Free Lifetime Service; assistance and tips to increase or change your
loan features. The HOME LOAN OFFICE service continues as long as you keep us as your lending consultant.
Our Service Principles
Our interests with our customers are long term.
Many of our customers are repeat customers. Some
of our customers are the children of our earlier
customers. We highly value new customers referred
by existing ones. Please feel free to
read the testimonials written by or customers.
We know that every customer is unique and we dedicate
our time accordingly, we have found many cost effective
solutions for customers who were previously told
by banks, non bank lenders and brokers that “it
just could not be done”.
The research we do for every scenario often takes
more time than many brokers spend with you throughout
the whole finance process. The good news is that
this service doesn’t cost you anything, we
receive our commission from the lender after the
loan settles. The loan you obtain from us is identical
to what you can obtain directly from the lending
institutions. The benefit you receive when you choose
us is a higher quality service, 7 days a week Service and
free of charge.
Once you have made the decision to use our services,
we can show you what each lender looks for in borrowers
and how it works for you. Then your journey to achieve your goals begins.
The Home Loan Office ™ have accreditations and is authorised
to provide loans from many national, regional and
interstate lenders to suit almost every situation.
Whether you would like to inquire
about a loan that you have already decided on;
wish to browse; use our Free Mortgage Calculator
to estimate your home loan repayments for terms of up to 40 years, or
would like our qualified staff contact
you, think Home Loan Office ™,
where we believe Service
is Everything !
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